Fosseway Garden Centre is a large, family-run centre based in the Cotswolds, which was established by Tim and Gill Godwin in 1990. The company recently made the decision to move from a cloud-based EPoS/Retail Management system to Corby & Fellas’ WinRetail package.
Managing director Tim Godwin wrote: “We moved to Corby & Fellas on 24th of August 2020, having spent some considerable time looking at many of the retail systems available. We were looking for a sturdy and reliable partner to provide us with a system to run a modern-day garden centre, and I’m pleased to say that I’m sure that we’ve made the right choice.
"Corby & Fellas is a well-respected name in the industry, with a proven track record and, in my opinion, a clear a sense of direction.
"My view was reinforced by the positive feedback that I received from Yarnton, Whitehall and The Old Railway Line Garden Centres, who all felt that WinRetail was a reliable ‘workhorse’, that is well supported and has good customer back-up.
"The transition from our old system to WinRetail was generally smooth, although there were, inevitably, a few teething issues as the system ‘bedded’ in, but these were quickly resolved with the support of C&F’s installation team.
"I thought that the training was very good, although we will probably need a bit more as we continue to expand our use of the system, embracing new ways of working and getting to grips with WinRetail’s many features.
"We really appreciate the reliability of the system, and everyone loves using it. I especially like the fact that we can view up-to-date reports on our smartphones. This gives us a great deal of useful analytical information that we can very easily ‘mine’; especially helpful when evaluating the success of our loyalty schemes.
"We have come to realise that many of the requirements, that we’d been told were unique to us were, in fact, not. We can now achieve things with WinRetail that were simply not possible with our old system.
"I would say that Corby & Fellas is a good, proactive company and that they and their software are living up to our expectations.”