In This Issue
Tributes for Ernest Wertheim, the original Garden Centre Guru
One million new gardeners = increased sales
Fair Trade Face Coverings from Earth Squared – the new ‘must have’ accessory!
Hyve launches virtual events, including Glee Gathering
Eat Out to Help Out With CSY
Fund created for Westland accident victims family reaches £5,000 target
GCA members discuss challenges of re-opening restaurants and cafés
Haskins Snowhill’s new look centre bounces back
Garden centre evacuated after massive fire breaks out at nearby scrapyard
John Lewis looks to expand into horticulture
Greenfingers Charity begins work at Rainbows Hospice
Afternoon Tea is back at Dobbies 
New era for British Christmas Tree Growers Association
Premium Christmas Trees’ Nordmann Slimline trees are its fastest selling festive tree range ever
DJ Turfcare invests in new video content to help drive sales of its new Autumn Lawn Treatment
LifestyleGarden launches second generation of DuraOcean
Get your own copy of GTN Xtra
Char-Broil appoints new team to fire up UK business
It’s a Herbidacious summer for veg sales
Pot sales stay high
Autumn colour comes early
Legal seeds offer new opportunities for horticulturists
Double growing media sales fuelled by new gardeners
APHA launches first plant health apprenticeship scheme
The best of last week's
Online garden centre retailer apologises to dissatisfied customers
New benchmark for summer sales
We've all gone Potty!
Surge in home and garden businesses trading online
Dobbies and Sainsbury’s grocery partnership launches
Garden Centre Photo Tours
Haskins Snowhill re-opens after £15m re-vamp
Bestsellers Top 50 charts every week
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All the latest news from the world of pet products
PetQuip reveals finalists for prestigious Industry Awards 2020
Dog food brand signs 'Better Chicken Commitment'
New Product Awards go ahead
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Online garden centre retailer apologises to dissatisfied customers

 

Online garden centre retailer Primrose has apologised for its ‘poor service’ which has led to disgruntled customers setting up their own Facebook page.

 

The consumer group, which has attracted 715 members on the social media platform, calls itself ‘Dissatisfied Primrose Garden Centre Customers’. The Facebook page is described as a place for customers who have been let down by Primrose to share their stories.

 

But the company has responded with a statement from Primrose CEO Mark Pearson on the company’s website www.primrose.co.uk.

 

It states: “Thank you for standing by Primrose during this difficult time, we apologise for any inconvenience caused by our delays. 

 

“The majority of our suppliers and warehouses have been able to resume normal service, however, there are still some that are facing difficulties due to the lasting effects of the pandemic.

 

“We understand that some of you are still waiting to hear back from our customer services team, we've not forgotten you, and we appreciate your continued patience and understanding while we work through the unprecedented number of emails we’ve received.”

 

Mark Pearson added that the company’s warehouse, suppliers and nursery teams were currently shipping 15,000 packages on average per week.

 

The customer service team was replying to an average of 2,200 emails per day.

 

The company had also opened up two new distribution centres in Reading and Swindon to speed up the despatch process.

 

Among comments on the ‘Dissatisfied Primrose Garden Centre Customers’ Facebook page were:

  • “This company should be closed down. They take your money then don’t provide the goods you’ve paid for.” 
  • “What a horror story. So many of us involved. There clearly is no conscience, moral responsibility or liability.”
  • “They don’t reply to emails. It’s a useless company – I’d never buy anything from them again.”

Other disgruntled customers threatened to contact trading standards and the small claims court while some suggested complaining to BBC Watchdog. 

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