In This Issue
Caulders buys Loch Lomond Homes & Gardens
Great start to the New Year, reports GTN Bestsellers
Hayes Garden World announce sad passing of Elizabeth Hayes
£1.5million investment in Kelkay's expansion
Planners approve major project at Hillier's Newbury site
Strong pre-season orders for Neudorff says distributor DLF
Perrywood hands over £21k to its charities of the year
‘Orse racin’ returns to GCA conference in aid of Greenfingers
Brimsmore Gardens helps The Hub ‘green up’ for RHS It’s Your Neighbourhood scheme
Survey highlights ‘lonely’ UK as RHS announces garden to encourage nation to make friends through plants at RHS Chelsea Flower Show
Drive to Monte Carlo in an old banger to FUNdraise for Greenfingers
Inspiration for garden centres at IPM Essen
Squire's rewards staff who made a difference
Tulips in Amsterdam...200,000 of them.
Get your own copy of GTN Xtra
Former Wyevale operations director joins digital commerce firm
Make hay while the sun shines
New Year plant sales are supercharged
Early birds get 28% increase
Change at the top for Wild Bird Care
Johnsons demonstrates green credentials with new compostable plant labels
HTA urges Scottish MPs to vote against scrapping Uniform Business Rates
The best of last week's
Dobbies Christmas trading up by 44%
Bird food company fined £50k over accident that led to finger amputations
Best year on record for garden centre volume sales
New name for Bord na Mona retail in UK
Garden Centre Photo Tours
Bestsellers Top 50 charts every week
Buy your subscription to GTN Bestsellers
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Email neil.pope@tgcmc.co.uk, or trevor.pfeiffer@tgcmc.co.uk or call the GTN News team on 01733 775700


Squire's rewards staff who made a difference

Squire’s Garden Centres has rewarded some of its employees for making a difference to the business.

 

Each month team members can be nominated by their peers, or by customers, and one person is selected for the “Made A Difference” award. It could be because they offered outstanding customer service, came up with a great idea, went over and above normal duties, or thought of an initiative that has grown or inspired the business.

 

The 2019 winners were recently thanked with a special lunch served by the management team at Squire’s in Badshot Lea, and the overall winner was also announced - Ben Woolhouse, garden furniture department head at Squire’s in West Horsley.

 

Ben won the award twice in 2019, and was chosen as the overall winner due to his outstanding “over and above” customer service.

 

The first time he won was in May last year, when he delivered an order directly to a customer late on a Sunday evening. The delivery driver had run out of time, the garden centre was closing, and everyone was going home. Without being asked, Ben took the delivery out to the customer, as he had promised that they would have their furniture that day.

 

Then, on Christmas Eve, a customer arrived at the centre with a letter for Santa from her son, who was too ill to come in and feared he wouldn’t get any presents if Santa didn’t have his letter. Unfortunately the grotto had closed at that time, but Ben stepped in, put the Santa outfit on, and had a picture taken as he held the letter. See picture, right.

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