In This Issue
Spring on hold - but for how long?
Bridgford Garden Centre gets set for Easter business
Wyevale unveils its first Garden Trends Report
Latest fashion trends inspire 68% increase in Added Value at Allensmore Nurseries
"I will FIX this issue" Gardman CEO updates GTN Xtra on delivery issues
Squire’s Garden Centre in Woking now open
Glee at Spring Fair proves fruitful for Creative Products
Sowing the seeds of fundraising success
Zest 4 Leisure announces 2018 charity partner
Polypropylene plant pot range suitable for recycling collections
New Triple Action Soil Enricher - Bloomin Amazing™ - launched in Dorset
Outback's Jupiter stars in Wyevale Best Product nominations
App controlled electric barbecue launches in the UK
From Stores to Stories - report and pictures from TREx in Holland
Get your own copy of GTN Xtra
Permission granted to build homes on former garden centre site
Vital expands support to garden centres
Carol Klein to open Blenheim Palace Flower Show
Patio Plant for 2018: Agapanthus
Looking for Christmas Ideas for 2018?
The best of last week's
Garden centre customers get the 'Love Spring' message
Local residents ‘sad’ at proposed closure of Reigate Garden Centre
Whitco CEO Jeff Whitaker passes away after short illness
Bestsellers Top 50 charts every week
Buy your subscription to GTN Bestsellers
All the latest news from the world of garden centre catering
The Klondyke Group announce appointment of Catering Director
Shop of the Year branches out, with revamped awards in store for independent retailers
Send us your news and great ideas

Contact us with your news. 

Email, or or call the GTN News team on 01733 775700

GTN's Greatest Christmas Awards 2107
are sponsored by:

and raise money for the Greenfingers Charity to build magical gardens at Childrens Hospices across the UK.

See GTN's photo tours of 30+ garden centres this Christmas including Bents, Barton Grange, Brookside, Castle Gardens, Planters, Scotsdales, Silverbirch, Ruxley Manor and Whitehall using this link

"I will FIX this issue" Gardman CEO updates GTN Xtra on delivery issues

After GTN passed on a number of comments from readers last week, Gardman CEO Pete Utting gave us this statement regarding their progress in solving the delivery issues from their new Daventry warehouse:


"We are improving but we haven't quite fixed it yet. I think the 2 weeks before Easter will see us through the backlog of orders.


"Customers will continue to see sporadic issues for a couple of weeks, but I am very confident we are close to resolving the issues.


"The issue still is as I explained before which is we have been taken by surprise from the perfect operational storm of 

1. A new infrastructure
2. New people
3. New warehouse management system


"It is not any one of these things that have caused the issues, but a combination of all three. Whilst we did very significant planning with lots of experts we have still had issues.


"We will not rest until we have fixed the issue and we are throwing lots of internal and external resources to re-instate our previous very good service.


"Finally - we are not in financial trouble and the management is not changing . I will FIX this issue."



Facebook Twitter LinkedIn Digg | Comment (3)

Email Address:*


Sort by 
The gardening season hasn't changed for decades. We set up in Jan-Feb, if we're lucky in early March the season might see green shoots, by Easter we must be ready to sell, sell, sell! If you're not from this industry listen to those who are.....Easter is TOO LATE! Every Storm can be forecast (no matter how perfect), only Michael Fish wouldn't have seen this coming!
Jayne Webber
These issues couldn't have come at a worse time of the year with our pre-season orders and wild bird care being very busy, it has been disappointing but we are glad to hear Gardman have recognised their service issues and are doing their best to get back to normal
Helen Joyce
its not good enough at the moment, doesn't help my sales and stock control and customers asking when their orders will be coming in - when you ring the office, they cant tell me what stock is coming to us and when
Related Articles