In This Issue
Bents and Castle Gardens are GCA Christmas Winners for 2017
So what went on behind closed doors at the Wyevale suppliers meeting.?
Durston's BUY BRITISH Campaign hailed a success
Ruxley Rose judge sees ‘plant area confidence’
Is Christmas peaking too soon?
Top tips from the HTA Marketing Forum
Leanne wins award for dealing with tricky customers
Alan Titchmarsh backs new dementia-friendly guide for garden centres
Tong GC appoints ex-Cranswick exec as FD
Garden centres defend use of reindeer after animal rights protests
T&M's new NPD team boasts 140 years of horticultural know-how
Animals at zoo on Van Hage site may have to be put down after plans are rejected
B&M UK's bargain bonanza marches on
Dutch nursery's pre-planted hedging on the up
Klass takes another batch of garden centre concessions
Get your own copy of GTN Xtra
Draper Tools appoint Sales Director
Festive drip feeder sales disappointing
Colder weather hits growing media sales
'Feeling Good' about Christmas
Up, up, up – plant sales shine
SBM launches Baby Bio gift packs for Christmas
'Don't forget gift vouchers for Christmas' says HTA
Launch of the Stewart Garden Schools Programme 2018
The best of last week's
When will the For Sale sign go up at Wyevale GCs?
Martin Stewart apologises over Santa tickets as 10,000 requests crash website
Cheeky innuendo takes garden centre customers by surprise...
Bestsellers Top 50 charts every week
Buy your subscription to GTN Bestsellers
All the latest news from the world of garden centre catering
Kadai are Firepit Stars at Taste of London Festive
Food trends to keep an eye on in 2018
New SPAR Market food store format sees sales and margins rise
Send us your news and great ideas

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Email neil.pope@tgcmc.co.uk, or trevor.pfeiffer@tgcmc.co.uk or call the GTN News team on 01733 775700


Leanne wins award for dealing with tricky customers

Dealing with tricky consumers can be quite a challenge requiring patience as well as great communication skills and a detailed understanding of the product as well as business relationships.

 

David Coton, partner at GardenSite.co.uk and a loyal Kelkay customer, knows only too well how hard it can be to join up all the pieces when a product sale goes wrong. So he was particularly impressed when Kelkay were able to sort out his consumer’s problem resulting in complete resolution of what could have turned into a difficult situation.

 

In fact, he was so impressed that he dedicated the annual GardenSite award to Leanne Arrowsmith in the Kelkay customer services team. “Leanne was able to take immediate action with a very positive and reassuring tone,” he said. “ She dealt with the problem very efficiently and it was a real pleasure to deal with her. We all love working with Kelkay because the team are so helpful and dynamic in all respects”

 

Leanne was presented with her award at Kelkay Head Office by a proud Antony Harker who said: “We very quickly hear if things don’t go quite right, so it is so great to hear about the successes and acknowledge someone on the team who really goes the extra mile for our customers.”

 

“I’m just doing my job, but it’s lovely to know that someone has noticed!” Leanne said. “The whole team handles challenging situations every week, but it’s rare for someone to make the effort to mark our success in this way. We are all pretty chuffed!”

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