Fred Sirieix, General Manager of Michelin-starred restaurant Galvin at Windows on the 28th floor of the London Hilton on Park Lane, will discuss the principles of customer service and why excellent customer service is absolutely critical in catering-based operations.

As well as being a General Manager, Fred co-hosted with Michel Roux Jr. in the BBC2 series about service and hospitality, "Michel Roux's Service". 

Since 2015 Fred is also recognized for his role as the host and charismatic Maitre d'H in the much loved BAFTA winning "First Dates" series on Channel 4. 

In this keynote session, Fred will use the hospitality industry to demonstrate how to deliver great service in any industry, sector and business.

Book now

The cost to HTA members is £325.00, plus VAT, which includes the two day conference, dinner and accommodation for single occupancy at The Belfry (£445.00, plus VAT for non-members).  Single day only rates are also available for those who cannot attend the full conference.

For more information and to book visit www.hta.org.uk/cateringconference