GCA members are this month invited to sign up for a free online presentation from motivational speaker and success coach Michael Heppell.
Michael will be giving the Hearts and Minds for Customer Service talk, which will focus on improving customer service, exclusively for GCA members on November 13 at 11am.
Peter Burks, Chairman of the GCA, explained: “I attended the launch of Michael’s new Hearts and Minds programme last month (October, 2013) and found it very interesting. Attendees included leaders from a wide range of organisations, including Sainsbury’s, Virgin and BMW.
“The new programme is aimed at people who are genuinely passionate about customer service, that’s definitely us and our members. I really liked what Michael was saying so I asked him if he would present an online version of the presentation for our members.
“The webcast, which will last for an hour, will focus on the biggest mistakes most organisations are making in their service offerings, why Michael thinks 90% of customer service training is a waste of time and what people can do to improve their customer service. I think the talk will be very valuable for all our members so hope lots of people will tune in.”
Anyone wishing to sign up for the webinar should call the GCA office on 0118 930 8918 or email info@gca.org.uk.
Peter added: “I’m really excited about this opportunity. I think it’s brilliant that Michael is keen to work with us and pleased that he can see we ‘get’ customer service. If you’re interested in accessing the webcast, please call or email our office as soon as possible to guarantee your place.”
Michael is the international bestselling author of ‘How to be Brilliant’, ‘5 Star Service’, ‘How to have a Brilliant Life’, ‘Flip It’ and ‘How To Save An Hour Every Day’. His clients and advocates include: Argos, ASDA, the Association of Colleges, EDF Energy, the Metropolitan Police, Microsoft, NHS Scotland, O2, Pearson, Scottish Power, Vauxhall and Virgin Atlantic.
He coaches and advises business leaders, including Simon Woodroffe OBE, Founder of YO! Sushi. He’s also worked with TV presenter Davina McCall, Radio 1 DJ Sara Cox, top athletes, filmmakers and successful entrepreneurs.
