Grounds Maintenace Team Leader Site Supervisor (ref:DS7626)

Location: North West England

Salary: £23,000 to £25,000

Date: 28 Aug

Job Type: Full-Time

Duration: Permanent

The Business 

Our client is a well established landscape and grounds maintenance business who carry out commercial and large domestic projects across Manchester and the surrounding county. 

The Role 

• To co-ordinate the day to day running of the contract, encompassing planning of performance and delivery of general operations and grounds maintenance to the required contract specification.
• Report to and support the Contract Manager for Operations and Maintenance
• Complete site visit audits and reports
• Complete all maintenance activities to contract schedule
• Keep all machinery and equipment breakdowns to a minimum.
• Keep accidents and other H&S incidents to a minimum by implementing good working practices, training and adhering to company H&S policies. 

Principle Accountabilities

• Contract Performance & Delivery
• Co-ordinate teams according to contract specifications and workload.
• Fulfil a working role where there is additional demand on resources and supervise grounds maintenance operations.
• To monitor work progress and performance, taking prompt action when needed and reporting any irregularities or problems directly to the Contract Manager.
• Manage client expectations in relation to completed, outstanding and additional work.
• Maintain records of all tasks completed, for example, route sheets.
• Complete general quotes for additional works as and when requested.
• Participate in any joint quality inspections as requested by client officers.

Relationships

• Establish and maintain excellent client relationships.
• Attend and act as an ambassador at client or related events.
• To be approachable and responsive to the needs of your staff and minimise conflict.
• To communicate effectively and confidently both on a one-to-one basis and in groups.
• To develop team work by effective communication and regular meetings. 

Customer/Client care

• To create a positive impression with clients, presenting a professional and proactive attitude through constant communication and acting as an ambassador for the Company
• To fully understand the company's complaints procedures
• Complete valuations, site visit audits and reports
• To understand the client's needs and initiate any feedback. 

People Management

• Manage the performance of contract staff, through regular 1:2:1's.
• To give all direct reports the opportunity to discuss their work, challenges and aspirations.
• Manage any employee relations issues, utilising support from HR, within the parameters of Company policies.
• Adhere to HR processes and procedures, ensuring matters are dealt with quickly and fairly.
• Monitor time and attendance and the collation and processing of timesheets for payroll.

Quality, Health & Safety

• To understand the law relating to Health & Safety and understand and implement the company's Health & Safety policy. Completion of Accident and Near Miss reports.
• To understand and implement risk assessments and COSSH.
• To understand and work to agreed Company procedures
• Responsibility for the security of Company buildings, vehicles, machinery and materials.
• To ensure that all members of staff behave in a professional manner: wear the correct PPE, keep vehicles and machinery clean and well maintained and that sites are kept clean and tidy at all times.
• Responsibility for keeping machinery and equipment in good working condition and reporting faults etc as per Company process. 

The Person 

• A good working knowledge of Health & Safety, its enforcement and ability to impart that knowledge on others.
• Grounds Maintenance technical knowledge and experience
• Ideally qualified to IOSH level.
• Competent computer user in particular MS Excel and Word
• Knowledge of relevant UK legislation, policy and guidance
• Full Driving Licence
• Approachable manner when dealing with clients
• Highly motivated with the ability to work without supervision
• Excellent communication skills including verbal, written and presentation
• Commitment to own personal development 

Please submit your CV in the first instance or to discuss further contact Dianne Saunders at MorePeople on 07929013910