Haskins Garden Centres improves communication and customer service with Quail Digital Wireless Headsets
 |
Haskins is using wireless headset systems from Quail Digital to improve communication among staff and enhance customer service.
Haskins garden centres cover an average sales and display area of around 11,000sqm including onsite restaurants, greenhouses and other outdoor facilities. Like many large outlets, employees face communication challenges which, if handled poorly, can lead to negative feedback or lost custom.
Haskins has deployed the Pro7 Wireless Headset System from Quail Digital in all four garden centres situated in Dorset, Hampshire and West Sussex to improve the overall operational efficiency and provide a better service to its customers.
 The system, which comprises lightweight digital headsets and keypads at help points, is providing an enhanced range of coverage extending to the outer limits of the site including the car parks.
The Quail Digital headsets is also improving stock-taking and replenishment processes by enabling instant communication between teams from shop floor to warehouse. There are now significantly fewer loudspeaker announcements needed, creating a quieter more amenable shopping environment.
Commenting on the introduction of headset technology within stores, David Lilly, General Manager at Haskins, Snowhill said: “Enhanced communication means that interaction between staff at the checkouts and other sales areas has become much quicker.
"All our employees have been positive about the solution and as a result of the trial at Ferndown we decided to deploy systems to our other centres.
"I would highly recommend Quail Digital to other garden centre operators; I personally would hate to go back to the days when we didn’t have this solution in place. There are so many positives and great wins – not just for the centre but for our customers too.”
|
|
