More choice, shorter queues and a smooth experience – those are the real benefits of customer self-checkout kiosks and Hillier Garden Centres.
Corby + Fellas’ kiosks give Hillier customers the freedom to choose how they pay, help keep queues moving during busy periods and allow colleagues to spend more time supporting customers where they’re needed most.
By introducing more customer-friendly counters, improving kiosk visibility, and keeping a colleague nearby to assist, Hillier has achieved fantastic adoption:
More than 72% self-service usage at Three Legged Cross
A peak of 87.36% at Weyhill, with the latest figure above 70%
Paul Sargeant, Head of IT at Hillier, said: “We’ve seen a big increase in self-checkout usage since introducing more customer-friendly counters, making the units more visible, and ensuring there is always a colleague nearby to help and encourage their use.”
It’s not about replacing personal service – far from it – it’s about offering greater choice and creating a quicker, more convenient experience for every customer.
