Scotts have taken steps to address retailers’ concerns over the continuity of supply of key Solus products since last month’s takeover.

In a letter to customers, Scotts general manager Martin Breddy said the closure of four Solus warehouses by the administrators had caused difficulties and “may affect lead times” in the short term. He advised retailers to contact the Scotts Solus Brands Sales Office (0121 504 2851) to discuss specific arrangements to meet their needs.

Breddy said the full Solus range of categories and brands for this autumn and the 2015 season would be available. The Scotts and Solus sourcing units in Asia were working together to ensure ample stocks and could eventually merge, he added.

Product range pricing will be confirmed at Glee, where Scotts will have a Scotts Solus Brands exhibit as well as their usual Scotts Miracle-Gro stand.

Following reports of confusion in the trade over split ordering and payment processes, Breddy said the Scotts and Solus teams were “beginning to work together” and would do their utmost to direrct queries swiftly to the right department.

He reminded customers that payments due before and under administration should continue to be paid to the old Solus Lloyds Bank account, accompanied by a remittance advice.

Payments for purchases since 14th July should be made to the Scotts Solus Brands account at Nat West, also accompanied by a remittance advice.

All payments queries are being handled by the credit control team at Hunnington (0121 504 2700).