elho has continued to provide reassurance and stability to its customers, at a time of uncertainty following Brexit. Throughout the entire process, the company has remained in open communication with customers, offering practical solutions to avoid any issues that may arise for the Netherlands-based company and its UK customers.
elho has made the transition into a post-Brexit world as smooth as possible for its customers. UK Sales manager, David Nicholson said: “We have spent a lot of time to ensure operations are clear post-Brexit and are doing our upmost to provide a continued ‘easy way of working’ between the customer and elho. These measures include continuation of the current Incoterms (international commercial terms) and elho easing the issue of initial export paperwork and customs clearance into the UK. This means that goods will arrive with no additional paperwork to UK delivery addresses.”
In a letter to its customers, elho explained how deliveries will work going forward, with ease and little to no disruption to proceedings, advising that the sales team or the carrier (Bring UK) will contact customers when they make their first order of 2021 to establish the key requirements.
To further confidence, elho has expanded its UK team with the appointment of an experienced new sales rep to cover the south west, meaning the company now has full UK coverage. Zoe Vernon joined the company on the 1st of December 2020 from Carte Blanche, with 15 years’ experience within various sectors and brings with her knowledge, enthusiasm and a passion for nature to the role.
Looking to 2021, extra investment has been made to extend the company’s production and warehouse capacity, which is spread over additional locations in the Netherlands, to ensure that stock levels remain high enough to support customer needs in the coming year. There are also additional plans to secure the safety of stock for the new season in order to avoid any possible restocking issues.
This month, the elho Group brand is launching easyday, to offer more variety to garden centres and meet the demand for an affordable, basic range that others have been unable to meet. The range includes a watering can, flowerpot, trough and balcony planter, with RRPs starting at £2.99.
With commitment to exemplary customer service, planning and innovation, elho continues to exceed expectations and enable consumers to bring nature to their homes, inside and out.
For more information on any of the above and for details about stocking the new elho collections please contact david.nicholson@elho.nl.