Landscape Contracts Manager (ref:DS7627) 

Location: North West England
Salary: £30,000 to £40,000
Date: 28 Aug
Job Type: Full-Time
Duration: Permanent

The Business

Our client is a well established landscape and grounds maintenance business who carry out commercial and large domestic projects across Manchester and the surrounding county. They are currently looking for a Contract Manager 

Reports To: Operations Manager

Responsible For: Site Supervisor, Senior Foreman, Foreman, Operatives 

The Role 

To manage the day to day running of contracts, encompassing contract performance, delivery of contract objectives, client relationships, people management, safety conformance and financial performance. 

Principle Accountabilities

• Contract Performance & Delivery
• Execute contracts to specification and budget, meeting customer's needs / deadlines and exceeding expectations
• To utilise best, most economic and effective work practices
• Identify and execute opportunities for additional works
• Create a positive impression and to foster a good working relationship and environment.
• Proactively manage all areas of delivery, in order to solve problems before client raises an issue
• Manage the work planning process to ensure optimum utilisation of human resources; be well prepared for internal program meetings
• Monitor material orders, ensure all are complete in a timely manner 

Relationships

• Establish and maintain excellent client relationships; commercial thinking
• Initiate client communication to foster open lines of communication
• Proactive and well prepared at Progress Meetings with clients
• Regular site visits to complete audit and report
• Approachable and responsive to the needs of your staff and minimise conflict
• Communicate effectively and confidently both on a one-to-one basis and in groups.
• Develop team work by effective communication and regular meetings

Customer/Client care

• Create a positive impression with clients, presenting a professional and proactive attitude
• Develop and maintain strong, long term relationships with customers to encourage repeat and follow-on work
• Understand the importance and benefits of the company's complaints procedures
• Build a good understanding of the Company, its history, business strategy, objectives and position in the market place
• Actively seek out new business and assess prospective contracts, passing information to the Business Development team as requested 

People Management

• Manage the performance of all contract staff, regular 121s, performance reviews and creation of development plans
• Provide an opportunity for all staff to discuss their work, problems and aspirations.
• Recruitment and selection of all contract staff according to Company procedure with HR
• Manage any employee relations issues with support from HR, within scope of company policy
• Create and manage a contract specific training plan
• Manage the recording of training records and the process for training staff according to Company standards, needs of the role, and local requirements.
• Adhere to HR processes and procedures, ensuring matters are dealt with quickly and fairly.
• Monitor time and attendance and the collation and processing of timesheets for payroll.
• Ensure that various employment checks are completed according to requests from HR including licence checks and DBS 

Quality, Health & Safety

• Recognise the law relating to Health & Safety and understand and implement the company's Health & Safety policy
• Understand and implement risk assessments and COSSH
• Understand and work to agreed company procedures, in particular, operating within the Company quality system
• Select the right machine for the purpose, understand the maintenance required and have systems in place to ensure maintenance takes place
• Rigorous concern for security of company buildings, vehicles, machinery and materials
• Take ownership for contract depot, office site and yard
• Ensure that all members of staff behave in a professional manner: wear the correct PPE, keep vehicles and machinery clean and well maintained and that sites are kept clean and tidy 

Financial Management

• To understand and operate within the company's financial procedures
• Complete valuations with the support of senior management
• To regularly monitor progress and review cost and expenditure to ensure that budgets are met
• Track and solve any issues with regard to over expenditure and threats to budget 

General

• Utilise IT across every aspect of managing a Contract
• Communicate with colleagues at all levels; share best practice, pool knowledge and resources
• Feedback and take an active part in any cross department initiatives
• Constantly seek to improve and change to deliver best value 

The Person 

Knowledge And Skills 

• Extensive Contract Management knowledge and experience
• Good working knowledge of H&S, its enforcement and ability to impart knowledge on others.
• Competent computer user in particular MS Excel and Word 

Personal Qualities

• Approachable manner when dealing with clients, strong relationship building skills
• Highly motivated, high level of enthusiasm
• Excellent communication skills including verbal, written and presentation 

Please submit your CV in the first instance or to discuss further contact Dianne Saunders at MorePeople on 01780 480530