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Please note that proof of purchase is required to claim under the guarantee, which is in line with The Consumer Rights Act 2015. If you do not have evidence to validate your guarantee, we are not obliged to assist with a replacement; however, we would still welcome you to send your complaint with images for our quality department to investigate.

All complaints and enquires will be responded to within 7 working days.

Opening hours: Monday – Thursday: 08:30-16:30 / Friday: 08:30-16:00 / Saturday & Sunday: Closed

We have a number of spare parts available that are purchasable or can be sent to you free of charge under the guarantee.

If you require a part, please complete the below form and attach an image of the component. If the part is missing or you are unable to provide an image of the part itself, please attach an image of the complete product and advise which part you require.

Once your request is received, our customer service representatives will respond within 5 working days.

Please use this form for general enquiries relating to our products, services or delivery, or for spares requests.

If your query is in relation to a pending order and requires immediate attention, please contact us via telephone: 0800 515 300.

Our customer service team will respond to all enquiries and complaints within 5 working days.

Opening hours: Monday – Thursday: 08:30-16:30 / Friday: 08:30-16:00 / Saturday & Sunday: Closed